Where can I find my Player ID?
Billing
The magnet ability is not activating during gameplay
Game Information
My account has been suspended.
Account Ban
Official Links
General
Slide or jump isn’t working.
Technical Support
How can I check my purchase history?
Where can I find the tutorial?
How do I enter an event coupon?
How do I participate in the invite event?
I entered the coupon code correctly, but I didn’t receive any crystals.
More
Do I have to create an account to play?
If I delete and reinstall Cookie Run, will my data be reset?
If I change my phone, will Cookie Run also reset?
I didn’t receive the crystals I purchased.
I haven't received the purchased package.
Mobile device Minimum Requirements
I can’t update Cookie Run.
The game crashes suddenly while playing
Character, Pets, Treasures
I want to learn more about the cookies in CookieRun India
I see a warning message about illegal program usage
Is account suspension permanent? When will it be lifted?
CookieRun India Item Drop Rate Disclosure (Last Updated: 28 April 2026)
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