How can I check my purchase history?
Billing
Official Links
General
Where can I find my Player ID?
Character, Pets, Treasures
Game Information
The game crashes suddenly while playing
Technical Support
I haven't received the purchased package.
Where can I find the tutorial?
How do I enter an event coupon?
How do I participate in the invite event?
I entered the coupon code correctly, but I didn’t receive any crystals.
More
Do I have to create an account to play?
If I delete and reinstall Cookie Run, will my data be reset?
If I change my phone, will Cookie Run also reset?
I didn’t receive the crystals I purchased.
Mobile device Minimum Requirements
I can’t update Cookie Run.
The magnet ability is not activating during gameplay
I want to learn more about the cookies in CookieRun India
My account has been suspended.
I see a warning message about illegal program usage
Is account suspension permanent? When will it be lifted?
CookieRun India Item Drop Rate Disclosure (Last Updated: 28 April 2026)
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