Hi, how can we help you?

Where can I find the tutorial?

Official Links

How do I enter an event coupon?

How do I participate in the invite event?

I entered the coupon code correctly, but I didn’t receive any crystals.

Do I have to create an account to play?

If I delete and reinstall Cookie Run, will my data be reset?

If I change my phone, will Cookie Run also reset?

I didn’t receive the crystals I purchased.

I haven't received the purchased package.

How can I check my purchase history?

Mobile device Minimum Requirements

I can’t update Cookie Run.

The game crashes suddenly while playing

Character, Pets, Treasures

The magnet ability is not activating during gameplay

I want to learn more about the cookies in CookieRun India

My account has been suspended.

I see a warning message about illegal program usage

Is account suspension permanent? When will it be lifted?

CookieRun India Item Drop Rate Disclosure (Last Updated: 30 September 2025)