Mobile device Minimum Requirements

Android (AOS): 2GB RAM / OS 8.0 or higheriOS: 2GB RAM / OS 12.0 or higher

I can’t update Cookie Run.

If you are unable to update Cookie Run, we recommend uninstalling the game and downloading it again in a stable Wi-Fi environment.During up...

The game crashes suddenly while playing

Sudden crashes during gameplay can occur due to temporary connectivity issues.Please try the following steps:Fully close the game from the b...

I can’t download (install) CookieRun India.

If you’re unable to install CookieRun India, please check the following:Ensure you have enough storage space on your device before attemptin...

Slide or jump isn’t working.

If you’re experiencing issues with sliding or jumping, please try the following steps and reinstall Cookie Run India in a stable Wi-Fi envir...

The game says the network connection is lost

A lost network connection issue can occur due to temporary connectivity problems.Please try the following steps:Fully close the game from th...

I want to report a bug in the game

Have you encountered an issue in the game?You can report it by going to Settings > HELP > CONTACT SUPPORT in the game. Alternatively, ...