I didn’t receive the crystals I purchased.

Sometimes there can be a delay in receiving crystals due to the time it takes for payment information to process through Google.Please try t...

I haven't received the purchased package.

The purchased package can be found in the in-game mailbox.To claim your package, tap on the mailbox at the bottom of the lobby screen, go to...

How can I check my purchase history?

For Android UsersYou can check your purchase history through Google Wallet.Please use the link below to access your transaction history:->...

[Android] The crystal shop is showing as greyed-out boxes.

Please try the following steps:Completely close the CookieRun India app and restart it.If the issue persists, uninstall and reinstall the Co...

[Android] How do I set a password for the Play Store?

Open the Play Store app.Tap the menu icon in the top-left corner of the screen.Go to Settings.Select Require Authentication for Purchases.No...

Where can I check my Google Play Store account?

You can check your Google Play Store account directly within the Play Store app.Open the Play Store app.Tap the menu icon in the top-left co...

Where can I find my Player ID?

You can find your Player ID in the settings or profile section of the Cookie Run game.In-Game Settings:Tap the Settings icon (gear icon) in ...

[iOS] Why was an additional $0.99 charged while using iOS?

Sometimes, a $0.99 charge may appear before purchasing an item to verify your credit card account.(This $0.99 is a temporary authorization c...

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If you have any questions or face any issues that aren’t resolved, please use the Contact Us option to share your concerns. We’ll be gl...