How can I change my nickname?

You can change your nickname in the Profile tab by tapping on the Pencil icon. 

How do I restore my progress?

To restore your game progress from the iCloud or Android Cloud, first, you need to save it there. You can turn the cloud synchronization on ...

How to reset my progress and start over

Simply reinstall the game and do not choose the option to restore your previous progress.Important! Purchases from your old accoun...

Report Inappropriate Nicknames

If you come across a nickname that goes against our guidelines, you can report it to us by Help & support 📧 Please select "Ga...

I want to delete my account

If you want to start from scratch, simply reinstall the game. You will see the popup offering the old account ― just choose 'No' and the old...

I want to delete my account

If you want to start from scratch, simply reinstall the game. You will see the popup offering the old account ― just choose 'No' and the old...

Can I use multiple in-game accounts to play on a single device?

No, unfortunately, you cannot. In order to use multiple accounts simultaneously, you will need multiple devices.Please DO NOT try to log in...

Someone is playing, using my account!

If you started to notice unusual changes in the game, it is possible that someone else who has access to your device (it can be even a frien...

What's KRAFTON's position on players using emulators for Bullet Echo India on PC?

We do not mind players who play on PC using emulators. However, there is one important point - we have not supported and do not su...

How can I save my progress?

Your game progress is automatically saved in the cloud, NOT in Facebook.To turn the Cloud sync on, go to game options and tap the gamepad ic...

Can I sell, buy, trade, share, give away my account?

No, you cannot.Your account is personal to you, and you may not rent, lease, sell, trade, gift, bequeath, or otherwise transfer it to anyone...

Clear or reset Google Play Store app cache and data

If you've stumbled upon a "Flow for Sku" issue, or something is not letting you play, we advise clearing or resetting the Google Play Store ...