What are the supported devices and minimum system requirements?

Android 8.0 or higher / RAM 2GB or higher iOS 15.8.8 or higher (iPhone 6s or later)Astro Arena is designed to automatically optimize frame r...

I encountered an error during gameplay (crashes, connection issues, etc.).

Please check the following first:Check your internet connection.Restart the game or reboot your device.Check the official website and Discor...

How do I report a bug?

Please contact us through the in-game Customer Support menu.

I'm experiencing issues after an update.

If you encounter problems after an update, please try the following:Fully close the game and restart it.Uninstall and reinstall the app. (Yo...

The game won't launch.

Please try the following steps in order:Reboot your device and restart the game.Check for app updates (we recommend keeping the app up to da...

I can't download or install the game.

During the soft launch period, the service is available only in the following countries: the United States, Mexico, Brazil, India, Indonesia...

I can't hear any game sound.

Please check the following in order:Check your device's volume and mute settings.Check the BGM and sound effects volume in the in-game Setti...

I didn't receive my event reward.

If you did not receive your event reward, please first check whether you have met the event completion requirements. If the issue is not res...

The game says the network connection is lost.

A lost network connection issue can occur due to temporary connectivity problems.Please try the following steps:Fully close the game from th...

I don't want to receive personalized ads. What should I do?

Astro Arena provides in-game ads, and some ads may use your device's advertising identifier to show you more relevant content.If you do not ...

Inappropriate ads are being shown. How do I report them?

Astro Arena applies filtering to prevent inappropriate ads, such as violent, sexual, or gambling-related content, from being shown. However,...

The "Watch Ad" button is disabled. Is this an error?

This is not an error. There is a daily limit on how many ads you can watch in Astro Arena.Once you reach the daily viewing limit, the corres...

I watched the entire ad but didn't receive the reward for that ad.

If you watched the ad to the end but did not receive the reward for that ad, please check the following first.Check your internet connection...